Customer Care Executive

Job Title: E-commerce Support Executive

Education: Graduation (Any Stream)

Experience: Fresher/Minimum 1–2 years of experience in customer service or e-commerce support

Job Type: Full-time, On-site

Location: Calicut, Malappuram

Key Responsibilities:

• Handle customer inquiries and complaints through phone, email, and chat.
• Manage order-related issues such as tracking, returns, exchanges, and refunds.
• Coordinate with warehouse, logistics, and other internal teams for timely resolutions.
• Maintain accurate customer records and update order details in the system.
• Ensure a positive customer experience and support online sales operations.

Skills Required:

• Excellent communication skills in English and Malayalam (both verbal and written).
• Good knowledge of MS Office and basic computer operations.
• Familiarity with e-commerce platforms and order management systems.
• Problem-solving attitude and ability to work under pressure.
• Strong customer orientation and patience while handling queries.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid sick time

Experience:

• E-Commerce: 5 years (Required)

Work Location: In person