Customer Care Executive

Job Description

• Coordinate with the internal sales team and provide necessary support.
• Respond promptly to customer inquiries via phone, email, or chat regarding products, services
• Provide technical support for biomedical equipment and troubleshoot common issues in coordination with the technical team.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Assist in processing complaint equipment received.
• Collaborate with internal teams (sales, technical, and logistics) to improve customer experience.
• Provide feedback to management regarding recurring issues and customer suggestions.

Note :- "Candidates must have experience in the healthcare industry."

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person