Customer Care Executive

Job Title: Customer Experience Executive

Job Summary:
We are looking for a motivated and detail-oriented Customer Experience Executive to join our team. The role involves providing excellent service to our customers, handling inquiries, resolving complaints, and ensuring a seamless experience across all touchpoints.

Key Responsibilities:

• Handle customer queries via phone, email, chat, or social media in a timely and professional manner.
• Resolve complaints efficiently, ensuring customer satisfaction and retention.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Coordinate with internal teams (Operations, Sales, Logistics) to resolve customer issues.
• Proactively identify opportunities to improve customer experience and processes.
• Follow up on pending customer requests and ensure closure within defined timelines.
• Educate customers on product features, policies, and services.
• Monitor and report key metrics (response time, resolution time, customer satisfaction).

Required Skills & Qualifications:

• Bachelor’s degree in any discipline.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work in a fast-paced environment.
• Basic computer skills (MS Office, CRM tools, email).
• Customer-centric approach with patience and empathy.

Preferred:

• Prior experience in customer service or support.
• Knowledge of CRM software (Freshdesk, Zoho, Salesforce, etc.).

Job Type: Permanent

Pay: ₹15,298.68 - ₹21,000.66 per month

Work Location: In person