Customer Care Executive

Overview

We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (With Family Book) to join our team. In this role, you will be the voice of our brand-providing exceptional service and support to our clients and customers across various communication channels.

As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You'll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or in person
• Provide accurate, valid, and complete information by using the right tools and resources
• Handle customer concerns and complaints with empathy, professionalism, and efficiency
• Follow up on customer interactions to ensure satisfaction and resolution
• Maintain records of customer interactions, transactions, feedback, and actions taken
• Collaborate with internal departments to find solutions and improve customer service processes
• Identify and escalate priority issues to the appropriate channels
• Continuously strive to improve service quality and customer experience
• Stay updated on company products, services, promotions, and procedures
• Meet individual and team performance goals for service level, quality, and productivity

Qualifications

• Bachelor degree in communications, business, or related field
• 2 to 4 years of experience in customer service or client support role
• Excellent verbal and written communication skills
• Strong problem solving skills with a solution oriented approach
• Patience and ability to handle difficult or emotional customers with professionalism
• Strong multitasking, time management, and organizational abilities
• Proficiency in using customer service software, CRMs, and Microsoft Office
• Ability to work independently and as part of a team in a dynamic environment
• Positive attitude, willingness to learn, and a customer first mindset