Customer Care Executive

Job Summary

RA Empire is seeking a confident and customer-focused Customer Care Executive to manage front desk operations, walk-in footfall, and inbound calls. The role also involves handling various administrative and coordination tasks within the office to ensure smooth day-to-day operations.

Key Responsibilities

• Manage front desk and reception operations professionally
• Attend and route inbound calls, inquiries, and walk-in clients
• Maintain daily footfall records, lead logs, and visitor data
• Provide accurate project information or route clients to sales teams
• Coordinate client meetings, site visits, and appointments
• Support sales and operations teams with administrative tasks
• Maintain customer records in CRM or tracking sheets
• Handle documentation support, data entry, and filing
• Ensure a welcoming and professional office environment
• Perform additional office tasks as assigned by management

Eligibility Criteria

• Minimum Intermediate / Bachelor’s degree preferred
• 1–2 years of experience in customer care, front desk, or call handling (real estate experience is a plus)
• Strong verbal and written communication skills
• Presentable personality with professional etiquette
• Basic computer skills (MS Excel, email, CRM familiarity preferred)
• Ability to multitask and work under pressure

What We Offer

• Market-competitive salary
• Professional working environment
• Career growth and learning opportunities
• Performance-based incentives (if applicable)

Job Type: Full-time

Work Location: In person