Customer Care Executive

service requests across multiple communication channels while ensuring a high level of customer satisfaction and adherence to company policies.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, and WhatsApp in a timely and professional manner.
• Resolve complaints related to orders, deliveries, returns, refunds, cancellations, and product issues.
• Accurately log and update customer interactions in CRM systems.
• Follow predefined SOPs, SLAs, and escalation protocols.
• Coordinate with internal teams (logistics, warehouse, finance, marketplace team) for issue resolution.
• Provide clear, factual, and policy-aligned responses to customers, including firm communication when required.
• Track open cases and ensure closure within defined timelines.
• Identify recurring issues and share feedback with management for process improvement.
• Maintain confidentiality of customer and company information at all times.

Skills & Qualifications:

• Strong verbal and written communication skills (English & Hindi

)

• Ability to handle difficult customers with patience and professionalism.
• Basic computer proficiency (MS Excel, email systems, CRM tools).
• Problem-solving mindset with attention to detail.
• Willingness to work on weekends or holidays if required.

Preferred Qualifications:

• Prior experience in e-commerce / BPO / customer support.
• Knowledge of refund, return, and RTO processes.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person