Customer Care Executive

We are looking for a friendly, empathetic, and customer-focused Customer Care Executive to handle customer interactions for our wellness brand. The candidate will assist customers with product queries, order tracking, usage guidance, and post-purchase support across phone, WhatsApp, email, and social media platforms. The ideal candidate should have good communication skills and a genuine interest in health, wellness, and customer satisfaction.

Key ResponsibilitiesCustomer Support

• Respond to customer inquiries via phone, WhatsApp, email, and social media
• Provide accurate information about products, benefits, usage, and precautions
• Assist customers in selecting suitable products based on their needs
• Handle complaints politely and resolve issues efficiently

Order Management

• Track orders, update delivery status, and coordinate with logistics partners
• Process cancellations, returns, and refunds as per company policy
• Ensure timely resolution of customer requests

Product Guidance

• Explain product ingredients, benefits, and usage instructions clearly
• Guide customers on routines (skincare, nutrition, fitness, or wellness plans)
• Escalate medical or technical questions to experts when necessary

Customer Experience

• Maintain a positive brand tone while interacting with customers
• Build long-term customer relationships and trust
• Collect feedback and share insights with the marketing/product team

Data & Reporting

• Maintain CRM records and customer history
• Record complaints, feedback, and recurring issues
• Help improve FAQs and support documentation

Required Skills & QualificationsEducation

• Graduate in any discipline (preferred: Arts/Commerce/Healthcare/Nutrition)

Skills

• Good spoken and written English & Hindi (regional language is a plus)
• Strong communication and listening skills
• Basic computer knowledge (Excel, CRM, email handling)
• Problem-solving and patience
• Ability to manage multiple chats/calls simultaneously

Preferred (Bonus) Skills

• Experience in e-commerce or D2C brand support
• Interest in skincare, fitness, ayurveda, or nutrition
• Experience with Shopify/Amazon order handling
• Social media chat handling (Instagram, Facebook, WhatsApp Business)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person