Customer Care Executive

JOB DESCRIPTION

Customer Support Executive

ajay.gupta@agmanpowersolutions.com

Job Overview

Job Title

Customer Support Executive

Department

Customer Service / Operations

Work Mode

Office (On-Site)

Experience Required

1 – 3 Years

Employment Type

Full-Time

Platforms Handled

Phone Calls, WhatsApp, Instagram DM

Shift

Monday to Saturday | 9:00 AM – 6:00 PM

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our growing team. The ideal candidate will manage customer interactions across multiple channels including phone calls, WhatsApp, and Instagram — ensuring timely responses, accurate information, and a positive customer experience. This is an office-based, full-time role suited for someone with strong communication skills and the ability to multitask effectively.

Roles & Responsibilities

• Answer inbound phone calls promptly and professionally, and make outbound calls as required
• Monitor and respond to customer messages on WhatsApp in a timely manner
• Manage and reply to Instagram Direct Messages (DMs) and comments
• Understand customer queries and provide accurate, helpful solutions
• Track and follow up on ongoing orders, complaints, and customer requests
• Maintain detailed logs of customer interactions using CRM tools or spreadsheets
• Coordinate with relevant teams (sales, logistics, etc.) to resolve customer issues
• Escalate unresolved or complex issues to the CRM Head or manager
• Submit daily activity reports to the team lead or manager
• Consistently maintain a high level of customer satisfaction

Required Skills & Qualifications

• Excellent verbal and written communication skills in Hindi and English
• Hands-on experience with WhatsApp Business and Instagram messaging
• Ability to multitask — handle calls and messages simultaneously
• Strong active listening and problem-solving abilities
• Basic proficiency in MS Excel or Google Sheets
• Positive attitude, punctuality, and a professional work ethic
• Minimum qualification: Graduation (any stream) — preferred

Preferred / Good to Have

• Prior experience in customer support, telecalling, or a similar role
• Familiarity with CRM tools.
• Experience with social media messaging or community management tools
• Typing speed of 30+ WPM

Working Hours

• Monday to Saturday: 9:00 AM – 6:00 PM
• Sunday: Week Off
• Flexibility may be required during peak hours or special campaigns

Salary & Benefits

• Competitive salary as per industry standards (based on experience)
• Performance-based incentives
• On-the-job training and onboarding support for new joiners
• Career growth opportunities within the organization

How to Apply

Interested candidates are requested to send their updated resume to [Your Email Address].
Only shortlisted candidates will be contacted for further rounds.

We look forward to welcoming a passionate team member who can make every customer interaction count!

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person