Customer Care Executive (Female)

Location :-Karol bagh
Key Responsibilities:

• Respond promptly to day-to-day queries from franchisees via phone, email and chat.
• Record and maintain franchise query logs and update status until resolution.
• Coordinate with relevant internal teams (operations, marketing, logistics) to resolve franchisee issues.
• Provide accurate information, guidance and support to franchisees regarding our processes and services.
• Use computer systems to track queries, update databases, generate basic reports, and maintain records.
• Ensure all communication is professional, clear, and timely.
• Monitor recurring issues and suggest improvements to processes and communication.
• Meet performance metrics for response time, resolution rate and feedback from franchisees.

Required Skills & Qualifications:

• Female candidate preferred.
• Good computer skills are mandatory (MS Office – Word, Excel; familiarity with database or query-tracking tools).
• Excellent verbal and written communication in English (and Hindi preferred).
• Strong customer service mindset, able to stay calm, patient and professional with franchisees.
• Ability to multitask, prioritize tasks and work in a fast-paced environment.
• Previous experience in a customer care, franchise support or query-handling role is a plus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person