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Customer Care Executive (Female)

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Location :-Karol bagh
Key Responsibilities:

  • Respond promptly to day-to-day queries from franchisees via phone, email and chat.
  • Record and maintain franchise query logs and update status until resolution.
  • Coordinate with relevant internal teams (operations, marketing, logistics) to resolve franchisee issues.
  • Provide accurate information, guidance and support to franchisees regarding our processes and services.
  • Use computer systems to track queries, update databases, generate basic reports, and maintain records.
  • Ensure all communication is professional, clear, and timely.
  • Monitor recurring issues and suggest improvements to processes and communication.
  • Meet performance metrics for response time, resolution rate and feedback from franchisees.

Required Skills & Qualifications:

  • Female candidate preferred.
  • Good computer skills are mandatory (MS Office – Word, Excel; familiarity with database or query-tracking tools).
  • Excellent verbal and written communication in English (and Hindi preferred).

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

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