Customer Care Incharge

Department: Customer Care Incharge ( Females Only)
Location: Central Park Housing Scheme, Lahore main ferozpur road.
Reports to: Admin manager

Key Responsibilities:

• Supervise day-to-day operations of the customer care department.
• Lead, guide, and support the customer care representatives to achieve service targets.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor calls, emails, and other communication channels for quality and service standards.
• Develop and implement customer care policies, procedures, and service standards.
• Prepare and maintain reports on customer feedback, complaints, and service performance.
• Coordinate with other departments (Sales, Operations, Accounts) to resolve customer concerns.

Key Requirements:

• Bachelor’s degree in Business Administration, Marketing, or relevant field.
• 3–5 years of experience in customer service with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to handle difficult situations and resolve conflicts effectively.
• Proficiency in MS Office and CRM/customer care software.
• Strong customer-oriented mindset with attention to detail.

Job Type: Full-time

Work Location: In person