Customer Care & Lead Follow-Up Executive

Job Title: Customer Care & Lead Follow-Up Executive

Company: Gilani Mobility
Employment Type: Full-Time
Work Arrangement: Remote / Work From Home (Flexible Hours)

About Gilani Mobility

Gilani Mobility provides automotive and mobility solutions, assisting customers with professional guidance, order coordination, and after-sales support. We prioritize responsive service, accurate follow-ups, and clear communication across teams to ensure a seamless customer experience.

Role Overview

We are looking for a Customer Care & Lead Follow-Up Executive to support our sales and customer service operations. This role focuses on following up with leads, maintaining accurate data, and coordinating with internal teams. While it does not involve direct selling, it plays a key role in supporting the sales process through timely and precise follow-ups.

Key Responsibilities

• Send follow-up emails to leads from Dubai operations
• Conduct professional WhatsApp follow-ups with assigned leads
• Manage social media leads for Australian operations
• Update and maintain lead information in the CRM/lead management system
• Coordinate with the Australian sales team to ensure completion of follow-ups and tasks
• Track customer responses and update lead status accurately
• Assist with inventory updates and basic data tracking when needed
• Ensure all customer interactions comply with company guidelines and service standards

Requirements

• Previous experience in customer care, lead follow-up, or sales support
• Strong written communication skills in English
• Comfortable using email, WhatsApp, CRM systems, and basic online tools
• Organized, detail-oriented, and capable of managing multiple follow-ups simultaneously
• Ability to work independently and meet deadlines in a remote setup

What We Offer

• Full-time, stable employment
• Flexible work hours with a WFH setup
• Competitive salary based on experience
• Structured and supportive work environment

Job Type: Full-time

Pay: From AED3,000.00 per month