Customer Care Representative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Customer Service Representative to join our Customer Service Department .

In this role, you will be responsible for providing exceptional customer service, acting as the first point of contact for all customer inquiries, and owning the resolution or escalation of issues.

What You'll Do (Core Responsibilities)

In this role, you will:

• Process orders received via phone, fax, or email, ensuring high levels of accuracy and adherence to all security standards within internal systems.
• Resolve client issues by owning the end-to-end investigation of all customer-generated inquiries across Iron Mountain products, ensuring the customer is continually updated.
• Collaborate effectively with all relevant Iron Mountain departments to promptly resolve complex order queries and issues, including following up on unfulfilled orders (callbacks).

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Previous experience in a high-volume Customer Service environment.
• Strong knowledge of Salesforce Customer Relationship Management (CRM) software, as this experience is required.
• Proven ability to effectively investigate and resolve customer issues while managing a high volume of telephone and email inquiries.
• A Bachelor's degree and a very good level of English proficiency.

What We Offer (Benefits)

• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness plans.
• Opportunities for continuous learning and professional growth.