Customer Care Representative

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace.

Responsibilities:

• Answer customer calls and emails
• Place follow-up calls and emails to answer questions.
• Use a PC to access a secure database to input and customer information.
• Document, track, and analyze outcomes.
• Coordinate with various departments to ensure customer questions and requests are handled in a timely manner.
• Maintain quality standards and customer resolution objectives

Required Qualifications:

• US citizenship
• At least a high school diploma or GED
• Proficiency in computer skills, evidenced by passing a computer skills assessment
• Available to work 40 hours a week, including nights and weekends
• Ability to pass a background and credit check, drug screening, and education verification
• Must pass a security clearance process
• Previous call center experience is preferred
• Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek:

• Diversity, Equity, and Inclusion
• Integrity
• Professionalism with Passion
• Accountability
• Commitment to Customers and the Community
• Teamwork
• Learning
• Value-centricity