Customer Care Specialist, Air Logistics

The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information to be able to execute on our customer behalf.

The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.

How you create impact

• Proactively advise and consult Customers to ensure satisfaction.
• Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.
• Inclusion and transfer of customer requirements into the KN systems.
• Creating, refining, and reviewing reports as needed, including performance analysis.
• Exchange knowledge with the sales and account management teams.

What we would like you to bring

• Degree in logistics, supply chain or a similar discipline
• Minimum 2 years experience in a freight forwarding with a focus on Air Logistics
• Excellent analytical, organizational and problem solving skills
• Excellent communication with fluency in English language

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.