Customer Design & Service Specialist

Application Deadline

November 10, 2025

Department

Customer Service (Mimeo)

Employment Type

Full Time

Location

Memphis, TN

Workplace type

Fully remote

Reporting To

Customer Service Manager, GPS & Packaging Studio

• Customer Design Support

• Review customer artwork for print readiness (bleeds, dielines, color management, fonts, etc.)
• Make minor design adjustments on behalf of customers (e.g., resizing, template alignment, file clean-up).
Guide customers on best practices for packaging design.

• Pre-Order Entry & Production Prep

• Assist in creating and reviewing quotes and orders before handoff to production.
• Ensure accuracy of order specifications, file readiness, and special instructions.
Collaborate with Operations and Prepress to resolve file or order issues.

• Customer Service
  • Respond to customer inquiries via phone, email, or chat, with a focus on solution-oriented service.
  • Provide proactive updates on order status, changes, or potential issues.
  Act as a liaison between sales, design, and production teams to ensure smooth handoffs.
  
• Internal Collaboration
  • Takes action, makes decisions, and shapes individual and team priorities to reflect Our core values - Act Like an Owner, Drive Customer Success, & Enjoy the Ride
  • Support the sales team during the onboarding of new customers with design needs.
  • Help build design FAQ resources, templates, and support guides for repeatable processes.
  • Takes on additional responsibilities, as needed, based on business needs.
  
  

• 2–4 years of experience in a design support, Prepress, or Customer Service role in print/packaging or related industry.
• Mastery in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Strong attention to detail in reviewing artwork and order requirements.
• Excellent communication skills and customer-first mindset.
• Highly organized with the ability to manage multiple projects simultaneously.
• Experience in a web-to-print or e-commerce setting is a plus.
• Bachelor of Arts (BA), Fine Arts (BFA) or Design (B.Des) preferred, but not required.
• A Portfolio review is required during the interview process.

• Communication Skills: Confidently and clearly communicates using the appropriate medium and approach
• Product Expertise: Maintains and continuously grows a knowledge base of Company products. Applies knowledge to enhance effectiveness in the field
• Performance & Results Driven: Acts like a business owner. Demonstrates personal accountability to achieve individual and company goals.
• Customer Focus: aligns strategies and actions to achieve company and customer business objectives
• Integrity: Acts with honesty, candor, and transparency. Builds effective business relationships based on trust and respect. Holds self accountable. Keeps promises, meets deadlines, and follows through on commitments
• Initiative and Accountability: Consistently seeks to improve performance and demonstrates personal investment in optimizing organizational outcomes
• Project Management: Clearly identifies and communicates roles and responsibilities amongst project stakeholders
• Problem Solving: Conducts appropriate analysis and involves relevant individuals and resources in seeking solutions to problems
• Adaptability: Manages competing demands and is able to deal with frequent changes or unexpected events.
• Personal Development: Incorporates self-analysis, feedback, and organizational climate to identify and pursue growth opportunities

• Act Like Owners — We take responsibility for quality and results.
• Drive Customer Success — We listen, learn, and continuously improve.
• Enjoy the Ride — We collaborate, innovate, and celebrate our wins together.

• Excellent medical, dental, and vision coverage for you and your family
• Competitive salary
• Generous PTO Policy
• Internal career advancement opportunities
• 401K available after 1 year of service