Customer Document Manager

Who are we and what we stand for?

Our purpose and mission are what guides us and represents our promise to all our stakeholders – customers, partners, employees, influencers, shareholders, and communities.

Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency.

Our renewed purpose highlights our commitment to create lasting impact while maintaining our promise to make the most of our energy and resources bridging progress and sustainability for all.

Our updated mission continues to reinforce our value of strong partnerships, where trust is needed above all.

Our Mission:

As part of project team:

• Manage project Documentation from the start of a project until its completion (final documentation inclusion)
• Serving as the primary point of contact for inquiries regarding documentation for the PM & customer.
• Coordinate project documentation deliverables & Manage stakeholders/customer exchanges.
• Being the main support for project documentation matters; including assuring Quality and Respecting lead time.
• Maintain proper information processing within the team.
• Maintain Consistent & accurate reporting on the status of documentation to the PM and TL.
  • Check documentation conformance to specification
  • Preparing basic KPI

• 
  Key Responsibilities:

  
  During Selling phase:

  • Study and analyze provided project inputs
  • Calculate the estimated number of hours required for the documentation.
  • Highlight the important information related to documentation based on project inputs (Penalties related to documentation, special requirements such as: hard copies, translation... etc.)

  
  Related to Initiate & Set-up stage:

  • Study and analyze provided project inputs
  • Calculate the estimation of hours on the documentation part.
  • Highlight the important information related to documentation based on project inputs (Penalties related to documentation, special requirements... etc.)
  • Define the guidelines & establish a tracking and follow-up system for project documentation.
  • Set up a process for the documentation management.
  • Conduct the first MDR (Master Document Register) for the project in coordination with the PM.
  • Provide the necessary training on the Documentation Management process to the project team
  • Set up meetings with customer Document Manager to identify their requirements and demonstrate Schneider internal documentation management process.
  • Suggest & implement a process for managing documentation for the suppliers.

  
  Related to Monitor & Control stage:

  • Consolidate the documentation plan:
  • Identify and conduct contractual documentation.
  • Confirm the documentation delivery dates (Due Date) in cooperation with the TL.
  Creation, control and follow up of documentation tracking file GCP Ops
  • -> Customer and Site.
  • Manage the documentation:
  • Publication of external documents (for information, execution, validation ...)
  • Secure the "workflow" (roles) for each document (Prioritizing the delivery of package of documents)
  • Management of remarks file (GCP Ops, customer, supplier, site)
  • Identify critical documentation according to the project schedule and realizing the importance of Customer deliverables.
  • Innovate new ideas to enhance the progress of documents, communication, deadlines
  • Monitoring & Traceability for the Claim
  • Generate transmission forms for expected contractual documents and provide them to the customer and suppliers.
  • Updating the documentation plan (deadlines & answers stakeholders)
  • Regular communication with the "core team" on the documentation plan
  • Make regular reporting of progress in coordination meeting (indicators, dashboards ...)
  • Guarantee repatriation of documents received outside the documentation portal maintaining their status
  • Create and update consolidated KPI specific to project needs
  • Oversee subcontractors progress, analyzing their performance & ensure their adherence to the workplan
  • Assist in preparing Progress Reports to be submitted to customer and SE top management.
  • Monitor the progress during the construction and installation phases.
  • Define and Prepare the documents required for final documentation.
  
  
  • Related to Integrated Change Control stage:
  • Provide feedback to project manager to enable him to update the project resource plan.
  • Update MDR according to any time impact change order
  • Related to Close stage:
  • Prepare the final documentation as per customer requirements
  • Compile documents, prepare hard copies… etc.
  • Send final documentation to Customer
  • Help Secure Customer approval on final documentation.
  • Prepare Lessons Learned Register from the standpoint of documentation.

About You

• Education: Bachelor’s Degree
• English Fluency is a must
• Second Language is a plus

Experience:

• Minimum 1 year in being part of a project team
• Experience in working in a plant is a plus
• Experience in using DMS tools is a plus

Skills Required:

• Highly Organized
• High attention to details
• Problem Solving Skills
• Communication Skills , teamwork
• Understand Project
• Strong MS Excel Knowledge
• Good Knowledge of CPP (PMP) process
• At ease with new integrated digital tools for better work efficiency

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

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