Customer Experience Agent

Join Telda As a Customer Experience Agent
Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.

About Telda
At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.

About The Role

• This is a full-time, on-site position with hybrid flexibility. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
• Responding promptly to user inquiries
• Investigating and resolving user issues effectively
• Maintaining high levels of customer satisfaction
• Collaborating with other teams to enhance the overall customer experience
  
  
  
  
  

What We're Looking For

• Exceptional communication skills in English and Arabic (written and spoken)
• Strong problem-solving, analytical, and multitasking abilities
• Experience in customer service or a related field (knowledge of the financial industry is a plus)
• Bachelor's degree (required)
• A proactive attitude and a passion for helping others
  
  
  
  
  

Working Details
Support Model: Chat and social media interactions.

Shifts: Rotational shifts (24/7), with night shifts handled from home.

Hybrid Work: Two weeks in-office, two weeks remote.

What We Offer
Competitive Salary – Your hard work deserves to be rewarded.

Comprehensive Benefits – Social and medical insurance.

Convenient Transportation – Getting to work made easy.

Cutting-Edge Tools – A company-provided laptop to help you shine.

Healthy Work Environment – Work in a supportive, vibrant culture.

Why Join Telda?
At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer’s issue or helping shape the future of digital finance, your contribution matters.

Take the next step in your career. Apply now and help us redefine the future of finance!