Customer Experience Associate

About Brandverse:

Key Responsibilities:

• Manage customer queries, complaints, and feedback through calls, emails, chat, and social media channels.
• Ensure timely and professional resolution to customer issues while maintaining Brandverse’s service standards.
• Coordinate with internal departments (logistics, product, marketing, and finance) to close service tickets efficiently.
• Maintain and update customer data accurately in CRM systems.
• Prepare daily/weekly reports on customer issues, satisfaction trends, and resolution performance.
• Assist in analysing customer feedback and suggest improvements in products, policies, or communication.
• Support refund, return, and replacement requests in coordination with the operations and finance teams.
• Participate in process-improvement and service-quality initiatives.
• Contribute to automation and template development for faster customer responses.
• Represent the Brandverse ethos in every interaction — with empathy, ownership, and professionalism.