Customer Experience Consultant

haus & haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.

Role Requirements

• Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
• Generating promising leads for the outside sales team to pursue.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
• Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
• Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
• Keep accurate records and document customer interaction and outcomes into our CRM platform, Reapit
• Analyze statistics and compile accurate reports.
• Keep ahead of Dubai real estate market news and apply your knowledge where required.
• Maintain an orderly workflow according to priorities.
• Handling client's inquiries and leads through our CRM channels.
• Submitting calls and leads report to Customer Experience Manager.
• Meeting your KPI and performance metrics and tracking these over time.
• Brainstorming with the customer experience team for improvements.

What You'll Need

• Maintaining a positive, empathetic, and professional attitude toward clients at all times.
• Demonstrate active listening skills and exhibit confidence when communicating with clients.
• Responding promptly to client's enquiries.
• Communicating with clients through various channels.
• Keeping records of customer interactions, transactions, and comments.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer experience process.
• Ensure customer satisfaction and provide professional customer support.
• Excellent English communication skills, verbal and written.
• Strong interpersonal and phone call handling skills.
• Confident, articulate, and with professional speaking abilities.

What We Require

• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Excellent communication skills, with a high proficiency in English.
• Advanced troubleshooting and multi-tasking skills.
• The ability to follow scripts.

If you meet the above criteria, you could be the superstar we have been looking for!

Apply now or email us at careers@hausandhaus.com