Customer Experiance Manager (CXM)

Urgent Hiring ...

Vayalat Mahindra

CXM - Customer Experiance Manager

Location: Maradu, Ernakulam

Educational Qualification & Experience: Any Graduates with a minimum of one year of experience.

Key Responsibilities

• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
• Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
• Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Skills & Competencies: Good telephone etiquette and persuasive in nature. Should be alert and receptive.

• Must be very organized professional.
• Good computer skill on MS Excel, Word and PowerPoint.

Job Type: Full-time

Salary: From ₹20,000 - 30,000 Per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Maradu, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Automobile : 2 years (Required)

Work Location: In person