Customer Experience & Content Specialist

Location: Coimbatore (Ram Nagar)
Mode: On-site | 5 Days Working | Immediate Joiner Only
CTC: ₹25,000 – ₹30,000 (Fixed)
Experience: Minimum 2 Years

About BackdropSource

BackdropSource is a dynamic company providing premium backdrops and photography solutions for creatives, businesses, and event professionals. We pride ourselves on delivering exceptional products and building strong customer relationships.
Our mission is to offer superior backdrops while creating an engaging, trustworthy brand presence that inspires confidence and loyalty.

About the Role

We’re looking for a proactive and creative individual to amplify our brand through customer experiences and content.
You’ll engage with customers post-purchase, collect and curate feedback, and transform their stories into impactful content that strengthens our brand across platforms.

Key Responsibilities

• Connect with customers after every sale to gather feedback, reviews, and testimonials.
• Encourage and incentivize customers to share their experiences.
• Curate and present reviews in a polished, brand-aligned format.
• Repurpose customer feedback into engaging content for LinkedIn, Instagram, X (Twitter), our website, and marketing materials.
• Collaborate with the marketing and social media teams to integrate testimonials into campaigns.
• Maintain a well-organized library of customer stories and success highlights.
• Represent the voice of the customer within the company by identifying trends, praises, and improvement opportunities.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Basic design or content editing knowledge (Canva, Adobe Express, etc.).
• Strong understanding of social media platforms — especially LinkedIn, Instagram, and X.
• Highly organized and detail-oriented with strong follow-up discipline.
• Experience in customer success, marketing, or brand management is a plus.

Impact

This role plays a vital part in shaping BackdropSource’s brand reputation and credibility.
Your efforts will turn authentic customer experiences into powerful social proof — helping attract new customers and retain loyal ones.

How to Apply

Interested candidates can email their resume and a short note on why they’re a great fit to Leela at leela@carotechs.in.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person