Customer Experience & Counter Sales Executive

Role Overview

We’re looking for a friendly, confident, and sales-driven front-desk professional who can deliver a great customer experience while converting walk-in customers into repeat and subscription clients. This role blends customer service, counter sales, and follow-ups to build long-term customer relationships and revenue.

What You’ll Do?

Customer Experience & Front Desk

• Be the first smile customers see — warm, professional, and welcoming
• Handle reception, customer inquiries, and service coordination
• Clearly explain services, timelines, and benefits to customers

Counter Sales & Conversions

• Convert one-time oil change customers into annual or subscription packages
• Promote premium oils, service bundles, and add-on services
• Understand customer needs and recommend the right solutions
• Work towards monthly sales and conversion targets

Customer Retention & Follow-Ups

• Maintain customer details and service history
• Remind customers about oil change due dates and upcoming services
• Follow up via calls or messages to bring customers back
• Build trust and long-term loyalty with customers

Coordination & Basic Reporting

• Coordinate with service advisors and technicians for smooth operations
• Support billing and basic documentation
• Track daily walk-ins, conversions, follow-ups, and subscriptions

Who We’re Looking For?

Must Have

• Female candidate (front-desk, customer-facing role)
• Age: preferably 21–30 years
• Pleasant personality with confidence and positive energy
• Strong communication and persuasion skills
• Comfortable speaking to customers and closing conversations

Good to Have

• Experience in sales, customer service, hospitality, or automotive services
• Fluent in English (Arabic is a plus)
• Comfortable using WhatsApp, basic Excel, or CRM systems
• Interest in premium brands or automotive services

Skills:

• Customer handling and relationship building
• Sales mindset with a focus on repeat business
• Clear and professional communication
• Organized, reliable, and proactive
• Comfortable working with targets and follow-ups

Job Type: Full-time