CSR - Customer Service Representative

Job description:

· Welcoming all customers with a smile.

· Attract potential customers by answering service inquiries and providing
information about other services.

· Provide accurate information to the customer and make sure that the
customer understands their chosen driving package.

· Open the customer's file and help them fill out the required forms and
documents.

· Maintain customer's information by updating their records.

· Resolve service problems by clarifying complaints, determining the cause of the
the problem, select and explain the best solution to solve the problem, expedite.
the correction and adjustment and make follow-up to ensure resolution.

· Advise financial accounts by processing customer adjustments.

· Recommend services to academy management by collecting customer's
information and analyzing customer's needs.

· Ensure that the customer data is keyed in correctly in the system.

· Ensure that the information received from the customer is accurate before
payment is processed.

· Make sure the correct invoice is generated to the right customer.

· Ensure the correct amount of payment is received from the customer.

· Direct the customer to do the eye test and make a follow-up.

· Creating, Maintaining, and updating training and test schedules, calendars,
and agendas.

· Answering training and tests scheduling queries through student visits and
via email and phone/mobile.

· Responsible for reconciling the revenue daily as required by the
Academy and as per the allocated targets.

· Maintain good working relationships with customers and colleagues.

· Ensure the company's reputation by providing good customer service.

· Attend all training, briefing, and meetings as arranged by the Management.

** Arabic speaking is an advantage**

Any other related tasks requested by the management.

Job Type: Full-time (8 Hours)

Job Type: Full-time

Pay: QAR2,500.00 - QAR3,000.00 per month