Customer Experience Data Insights & Analytics Director

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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Leads the strategic use of data insights and reporting to inform business decisions across the organization. Translates complex analytics into actionable business strategies, partners cross-functionally to align priorities, and drives adoption of data-informed practices. Collaborates on reporting frameworks and stakeholder engagement while guiding a high-performing analytics team.

Your role in our mission

Develop and champion analytics strategy aligned with business objectives. Define the vision for how data is analyzed and turned into actionable insights to support business goals.
Analyze analytical models to tackle complex business challenges and uncover opportunities for improvement. Identify any data quality concerns and communicate quickly to resolve.
Translate technical insights into business recommendations and performance strategies. Partner with business leaders to support attainment of key performance indicators and service level agreements.
Oversee analytics-related projects, including planning, execution, and delivery assurance across multiple initiatives. Prepare statements of work, manage schedules, budgets, and risks, and ensure delivery of business impact.
Collaborate cross-functionally across the departments to ensure analytics efforts are meeting the needs of the business.
Present insights to senior executives, account leaders, and clients (when applicable using data storytelling.
Apply Agile and Lean Six Sigma to improve reporting and decision-making processes.
Build, inspire, and mentor a high-performing team of business analysts and reporting specialists. Foster a collaborative and innovative team that models a data-driven culture.

What we're looking for

10+ years in business analytics, strategy, or BI, with 5+ years in leadership.
Strong understanding of analytics tools (Power BI, Tableau, Python, R, AWS, Databricks) and data concepts.
Excellent communication and stakeholder engagement skills.
Bachelor’s in Business Management, Analytics, Computer Science, Mathematics, Communications, or related field; Master’s preferred.

What you should expect in this role

This role is 100% remote with the opportunity to travel for work up to 15% annually.

The deadline to submit applications for this posting is October 31, 2025.

The pay range for this position is $127,400.00 - $182,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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