Customer experience Executive

Key Responsibilities:

• Serve as the main point of contact for customer queries via email, chat, and phone.
• Manage the post-purchase journey including order tracking, issue resolution, and returns.
• Address customer complaints with professionalism, empathy, and swift resolution.
• Collaborate with logistics and product teams to troubleshoot issues.
• Identify and escalate common customer pain points to improve overall experience.
• Create and maintain accurate, clear, and concise support documentation and FAQs.
• Monitor customer satisfaction metrics and contribute to improving CSAT scores.

Desired Skills & Qualifications:

• Minimum of 2 years of experience in customer support, customer experience, or customer success roles.
• Fluency in English (both written and spoken); Hindi proficiency is a plus.
• Strong problem-solving skills and a customer-first attitude.
• Excellent written and verbal communication skills.
• A genuine passion for helping people and an interest in food or home products is a plus.

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Work Location: In person