Customer Experience Intern

Customer Experience Intern (6 months)

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Supports Customer Experience team’s delivery of a positive customer experience
• Gets involved in end-to-end shipment lifecycle by working closely with the customer and internal teams
• Assists opportunities for new customers, lost or inactive accounts as well as regular accounts (conducting campaigns and sales promotions across customer opportunities)
• Helps with all products and services sold to the customer to maximize profitability
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Has a full understanding of customers' business drivers, needs and requirements
• Supports sales pipeline, segmentation and accurate forecasting
• Handles incoming customer services queries, issues and exception management

We are looking for:

• New grads open to internship opportunities / 4th year Undergraduate degree students available 5 days a week for a duration of 6 months
• Agility & capability to multitask
• Attention to details
• Strong organizational and communication skills
• Flexibility to operate in a...