Customer Experience Lead, Call Center Operations

A customer service leader in the UAE is seeking an experienced Call Centre Manager to oversee operations and enhance customer experience across venues. The role demands 8-10 years in call centre management, with 3-5 years in leadership. Key duties include managing service quality, driving performance metrics, and fostering team development. Proficiency with CRM technologies and strong analytical skills are essential. Fluency in English is required, knowledge of Arabic is advantageous.