Customer Experience Leader, Air Cargo Ops

A leading global logistics company is seeking a Head of Customer Excellence for its Air Cargo division in Dubai. This role will oversee operational strategies, manage a team of operations specialists, and drive performance metrics for seamless cargo movement. The ideal candidate has over 5 years of experience in team management and cross-functional project delivery. This position plays a crucial role in enhancing service reliability and efficiency within the logistics network, contributing to the company's commitment to customer fulfillment.