Customer Experience Officer

· Engaging with customers through chat/Email/call platforms to provide real-time assistance and support, ensuring a friendly and informative interaction.

· Familiarize yourself with our products/services to effectively communicate their features, benefits, and usage to customers.

· Assisting customers in resolving technical issues, product-related problems, and any other challenges they may encounter.

· Taking ownership of customer issues and following through to ensure prompt resolution, escalating complex issues to higher authorities when necessary.

· Dealing with customer complaints professionally and empathetically, turning negative experiences into positive ones.

· Identifying opportunities to upsell or cross-sell relevant products/services to customers, contributing to revenue generation.

Skills

• English speaking and
• writing skills are required.
• Have impeccable
• conversational and communication skills.
• Have a can-do attitude.
• Experience in Call Canter
• will be additional -be willing to learn and grow.
• Be motivated and possess
• selling skills.

Salary Range

32000

Qualification
Bachelor (Completed/Enrolled) or A-Levels

Experience

Fresh/Up to 1 year

Job Type: Full-time

Pay: Rs32,000.00 per month

Work Location: In person