Customer Experience Officer

Job Description:

We are looking for a friendly, solution-oriented Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and satisfying experience with our products/services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve complaints and issues effectively, ensuring customer satisfaction
• Collect and analyze customer feedback to help improve our service
• Work closely with internal teams to ensure a seamless customer journey
• Maintain accurate records of interactions and follow-ups

Requirements:

• Strong communication and problem-solving skills
• Prior experience in customer service or a similar role preferred
• Ability to work independently and in a team
• Familiarity with CRM systems is a plus
• Positive attitude and a passion for helping people

Job Type: Full-time

Pay: Rs25,000.00 - Rs45,000.00 per month

Work Location: In person