Technical Customer Experience Principal Engineer.CTO/PMO/Customer Experience Office

Job Purpose

Leading and Coaching group of engineers for monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement

Report To Position Name

Set criteria and follow-up new tasks and reports requested from Quality Team. • Prepare delegation plans to ensure regular tasks continuity in case of any absence of any team member • Monitor the work load within team members to ensure fairness and high productivity • Accountable for CE processes • Identify the different individual team members needs for both direction and support • Initiator and key stakeholder in customer complaints process • Key person on tracking main CE hot issues with all concerned teams through effective tracking system

QUALIFICATIONS_ESSENTIAL

 University Degree in : BSC of Engineering - Electronics & Telecommunications  Minimum years of Experience: 8 years  Ability to manage people , resolve conflicts between team members  Understanding company long term plan  Computer skills is a must, especially MS excel & Access  Very Good in Arabic & English (Reading, Writing & Oral)  Very good communication skills • Expert in CS/PS Core structure and protocols • Aware of Tx and IP BB architecture. • Knowledgeable in Automation tools • Analytic mind in problem solving • Advanced effective soft skills (Communications, Time management and conflict resolution) • Professional technical trainer

QUALIFICATIONS_DESIRABLE

- Ability to work under pressure, dedicated hard worker - Professional reporting skills. - Strong analytical, Practical, creative and interpersonal skills.

EXPERIENCE_ESSENTIAL

1-Core planning and operations25-Core PM

EXPERIENCE_DESIRABLE

1- GSM / UMTS fundamental and over view 2- GSM/UMTS features and algorithms 3-HSDPA System

CERTIFICATIONS_ESSENTIAL

N0