Customer Experience Officer

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.

Areas of Competency

• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.