customer happiness consultant

We are looking for a friendly, professional, and customer-focused national individual to join our team as a Customer Happiness Consultant. The role involves assisting customers, providing service information, resolving inquiries, and ensuring an excellent customer experience.

Key Responsibilities:

• Greet customers and ensure a welcoming environment.
• Assist customers with services, applications, and documentation.
• Provide accurate information about company services and procedures.
• Handle customer issues and complaints politely and professionally.
• Process transactions accurately and efficiently.
• Maintain customer confidentiality at all times.
• Support digital service platforms and explain processes to customers.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain daily logs, reports, and customer records.

Requirements:

• Previous customer service experience is an advantage.
• Strong communication and interpersonal skills.
• Positive attitude and professional appearance.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Multilingual (Arabic/English) is a plus.

Job Type: Full-time