Customer Service Representative ( Tadbeer Experience)

About Company:

TadBeer Center operates under Vicekeeper Group, a Dubai-based ecosystem providing domestic staffing, training, and visa services under MOHRE authorization. The center focuses on professional domestic worker placement, training, and legal documentation through high service standards and digital transformation.

Location: Dubai, UAE

Employment Type: Full-time (6 days/week)

Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)

Role Summary:

We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk‑in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.

What you will do:

· Greet walk‑in customers and provide a professional, friendly first impression.

· Understand customer needs and present suitable service, proactively upsell and cross‑sell where relevant.

· Prepare, explain, and process service agreements/contracts accurately and in a timely manner.

· Coordinate with operations to match customers with appropriate workers and confirm availability.

· Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).

· Maintain accurate customer records in the CRM and ensure data privacy compliance.

· Conduct follows‑ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.

· Support day‑to‑day office needs and contribute to a clean, organized reception area.

What makes you a great fit:

· Strong command of English (spoken and written); additional languages are a plus.

· Presentable and professional appearance suitable for a customer-facing role.

· Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.

· Confident communicator with excellent listening and persuasion skills.

· Organized and detail‑oriented, comfortable handling contracts and basic office systems.

· Proactive, positive attitude with a strong sense of ownership and accountability.

Salary: AED 4,000 – 4,500 per month + Commissions

Job Type: Full-time