Customer Lifecycle Consultant- CLM

Dubai, United Arab Emirates Posted on 07/30/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

As a Customer Lifecycle Consultant within Bank, you will play a crucial role guiding customers through their banking journey. You will ensure that clients receive exceptional support and personalized advice from the moment they open an account and throughout their relationship with the bank.

Job Requirements

• Minimum of 2-3 years of experience in customer service or a similar role within the UAE.
• Prior experience in the banking or financial services industry, especially in an Islamic banking setting.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with CRM systems and the Microsoft Office Suite.
• Bilingual proficiency in English and Arabic preferred.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline.
• Certification in customer relationship management or a related field is an advantage.
• A solid understanding of Islamic banking products and principles is highly preferred.

Key Performance Indicators (KPIs)

• Customer satisfaction and loyalty scores.
• Successful onboarding of new customers and reactivation of inactive accounts.
• Customer retention and growth metrics.
• Timeliness and effectiveness in resolving customer inquiries.

Meeting and exceeding individual and team performance targets related to customer lifecycle management.