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Customer Lifecycle Manager - EN
- Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
- Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
- Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.
- Obsess Microsoft’s customers and prospects to deliver a world-class customer engagement experience.
- Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies.
- Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
- Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
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Collect customer feedback and articulate it back to the business: “Voice of the customer.”
- Bachelor's degree (4 years) required.
- 3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.
- Minimum 2 years of sales account management or customer management experience required.
- Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
- Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.
- Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
- A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.
- Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
- General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
- Solid time management skills and ability to work independently or under supervision with high integrity.
- Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
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Passion for cloud technologies and changing the world.
- English: Fluent (verbal and written)
- Supported market: Fluent or Native (verbal and written)
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