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Customer Operations Executive

Istanbul, Turkey

Why Siegwerk?

Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a " Customer Operations Executive" to join us in Istanbul Tuzla plant.

This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.

Join us, let’s Do it. With Heart. Join us, let’s Do it. With Heart.

Our Benefits – What We Offer You?

Company paid private pension enrollment
Access to the global learning platform “Siegwerk Learning Hub” with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx
Individual development planning program
Social benefits (market gift card for religious holidays and New Year)
Social and volunteer clubs for employees to join based on their interests
External employee consulting ICAS, which supports you with professional and private questions

Your Tasks – What You can expect as Customer Operations Executive?

Intercompany Order Management – Manage and coordinate intercompany orders across global sites to ensure smooth operations.
After-Sales Operations for Global Sales – Handle all aspects of after-sales processes for international sales, meeting service level targets.
Cross-Department Communication and Coordination – Facilitate effective communication between SW Turkey departments and global business units.
End-to-End Process Oversight (Order Tracking to Delivery) – Monitor and manage the entire workflow from order tracking to delivery and invoicing.
Supply Chain Collaboration (Production, Logistics, Planning) – Establish proactive communication with supply chain teams to ensure timely execution.
Issue Resolution and Invoicing Management – Address disruptions in the process and manage invoicing activities efficiently.
Continuous Process Improvement with International Teams – Work with overseas colleagues to identify and implement process enhancements.

Your Profile – What do You bring as Customer Operations Executive?

Bachelor's degree in business administration, supply chain management, or a related field
Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
Experience with SAP
Ability to work independently and prioritize multiple tasks in a fast-paced environment

Are you interested?

Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.

To apply for this position please use Talent@SW.

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