Customer Order Management Specialist (m/f/d)

We are looking for a new candidate for the position of Customer Order Management Specialist (m/f/d) within Aftermarket Division in our Istanbul, Sultanbeyli location.

About the team and role:

In our dynamic team that embraces a data-driven and continuous improvement mindset, you will collaborate closely with different departments to contribute to both operational processes and strategic improvements, while being part of a work environment that offers growth opportunities for candidates who are analytical, proactive, and adaptable to change.

What you can look forward to as Customer Order Management Specialist (m/f/d):

• To ensure that the material shipments of all product groups ordered by the sales teams are shipped at the right time, right quantity and right price in accordance with the procedures,
• Respond to customer inquiries regarding their orders in the system, provide up‑to‑date status information, and resolve all requests received through communication channels in line with defined KPIs,
• To carry out and follow up the transfer processes in export and customs,
• To make all entry and exit registration procedures for all product group operations on ERP system,
• To support monthly and weekly sales reports.

Your profile as Customer Order Management Specialist (m/f/d):

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field,
• Several years of experience in sales support or customer order management positions, preferably in the automotive spare parts sector,
• Experience in ERP systems (preferably SAP), proficient in MS Office programs, nice to have: PowerBI skills,
• Strong communication and customer‑orientation skills,
• At least intermediate level of English and fluent Turkish (written and spoken).

Why you should choose ZF in Istanbul:

• An employment contract in a stable, global company,
• Private health insurance and employee package,
• Good working atmosphere; international cooperation, interesting projects, and tasks.

Please submit your CV in English

The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben.