Customer Program Manager

Company Description

Aliaa Corp, established in 1983 by Alaa Eldeen Yousef, began as an aftermarket service for cars, manufacturing and selling seat covers, floor mats, and interior accessories. By 1991, the company expanded to supply Original Equipment Manufacturers (OEMs), adding a B2B aspect to its business. Aliaa Corp is now recognized as a leader in the automotive interior sector in Egypt and is trusted by the most prominent OEMs in the market today. The company is known for its commitment to excellence, loyalty, and continual improvement.

Role Description

The Customer Program Manager serves as the primary point of contact between Alia Corp and its automotive customers. This role ensures customer satisfaction , manages technical communications, and drives successful project launches and ongoing production performance. The CPM is responsible for coordinating between customers and internal teams , resolving issues quickly, and maintaining compliance with IATF 16949 and customer-specific requirements.

• Act as the main customer interface for all accounts, handling daily communications, technical requests, and issue resolution.
• Lead the launch of new programs by coordinating APQP, PPAP submissions and ensuring customer requirements are fully met.
• Understand and review customer specifications, drawings, and quality standards , ensuring internal teams are aligned.
• Monitor and manage ongoing production issues , escalating to management when needed.
• Conduct regular visits to customer facilities for relationship management, program reviews, and issue resolution.
• Work closely with Engineering, Production, Quality, and Supply Chain to align internal actions with customer expectations.
• Track and report customer satisfaction metrics , complaints, and improvement actions to management.
• Support compliance with IATF 16949 by serving as the designated Customer Representative during audits.
• Identify opportunities for continuous improvement in customer relations and program execution.
• Provide clear, bilingual communication (Arabic and English) to ensure smooth collaboration with all stakeholders.

• Bachelor’s degree in Engineering, Industrial Management, or related field (preferred).
• Strong technical understanding of automotive manufacturing processes, APQP, PPAP, PFMEA, and related quality systems.
• Excellent project management and coordination skills .
• Strong problem-solving and analytical abilities .
• Exceptional communication skills , fluent in Arabic and English (written and spoken).
• Ability to travel frequently between customer sites and the factory.
• Previous experience in the automotive industry or with Tier 1/Tier 2 suppliers strongly preferred.

• Proactive, customer-first mindset .
• Calm under pressure with the ability to manage multiple priorities .
• Collaborative and able to influence without direct authority .
• Detail-oriented, with a strong sense of ownership and accountability.
• Confident communicator who can build trust-based relationships with customers and internal teams.