Customer Project Manager

As a Customer Project Manager at Nokia, you'll lead the delivery of innovative projects that enhance our customer programs, collaborating closely with cross-functional teams and stakeholders to achieve business objectives. You will manage project scope, resources, timelines, and risks, ensuring customer satisfaction while optimizing budget and quality. You’ll play a crucial role in fostering strong relationships with clients and guiding your project team through challenges, all while contributing to department goals. You'll thrive in a dynamic work environment that encourages creativity and independent thinking, where your expertise will drive improvements and innovation. At Nokia, we value collaboration, cultural diversity, and a proactive approach to problem-solving, providing you with opportunities to grow and make an impactful contribution within a global landscape. Join us to shape the future of technology together!

Lead the delivery of customer program (collection of projects managed together for business benefits) or project for a defined product and/or service scope for a medium/large and/or complex customer contract and from sell handover to care handover

• Deliver operational and project scope to the customer, ensuring alignment with Nokia's Mode of Operation and PM@Nokia methodology.
• Proactively Conduct thorough risk management for project risks and opportunities, ensuring projects are delivered within approved budget, profitability forecast, planned scope and with quality standards.
• Ensure project financial consistency by coordinating product and service forecast activities throughout the project lifecycle.
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Develop a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Ensure proper project closure and handover, including fulfilment of all contractual obligations, documentation, and customer acceptance.
• Identify opportunities for contract expansion/renewal, ensuring project completion and handover meet all contractual and quality requirements and participates in pre-sales and sales process activities

You have:

• 10+ years of experience in Program Management in telecom industry
• Computer science and telecom engineer degree
• Proven ability to deliver complex program within budget, scope, and quality requirements.
• Strong experience in security domain or application domain (OSS/BSS)
• Strong communication skills and ability to manage complex relationships and customer at Cx level
• Strong leadership and team coordination skills, managing cross-functional teams and aligning internal/external stakeholders in high-pressure environments.

It would be nice if you also had:

• Certification in project management (e.g PMP…)
• Knowledge of industry trends and emerging technologies in telecommunications and networking

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark