Customer Project Manager

About this opportunity

We are looking for a Customer Project Manager (CPM) to lead network swap and modernization projects for telecom operators in KSA. The role will be responsible for the end-to-end delivery of network transformation projects, including planning, execution, subcontractor management, and customer engagement.

The CPM will ensure that swap activities including site survey, material delivery, installation, integration, and acceptance are executed according to project scope, timelines, and quality standards. This role requires strong coordination with engineering teams, subcontractors, and customers to support large-scale network upgrades and rollout initiatives.

What you will do

• Manage end-to-end telecom network swap projects, including planning, execution, monitoring, and project closure.
• Develop and maintain project implementation schedules covering site acquisition, site survey, material delivery, installation, integration, swap activities, and site acceptance.
• Coordinate with engineering, design, transmission, and integration teams to ensure site readiness and smooth project execution.
• Oversee installation, integration, and upgrade activities across multiple telecom sites. Manage subcontractors and field teams, ensuring quality workmanship and adherence to project timelines.
• Conduct regular project monitoring, reporting, and performance tracking to ensure milestones are achieved.
• Coordinate with customer project implementation teams and operations teams to ensure alignment and timely issue resolution.
• Facilitate Technical Site Survey Reports (TSSR) and ensure technical requirements are fulfilled before implementation.
• Ensure successful site integration, swap execution, and acceptance approvals from the customer.

The skills you bring

• PMP or equivalent project management certification from a recognized/accredited provider (e.g., PRINCE2).
• 5-10 years of experience managing telecom projects, including Type C Cloud, User Data Management (UDM), Packet Core, and GSM networks.
• Strong experience in C-level stakeholder engagement, with the ability to communicate effectively with senior executives and decision-makers.
• Proven ability to manage complex, large-scale telecom transformation or core network projects.
• Willingness and flexibility to travel across project sites within KSA as required.

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) Riyadh

Req ID: 782372