Customer Relation Officer

Job Title: Customer Relation Officer

Company: Don Vapes, UAE

Location: Mohammed Bin Zayed City, Abu Dhabi

Job Type: Full-Time

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About Us:

At Don Vapes, we pride ourselves on delivering exceptional service and creating memorable experiences for our customers. We are dedicated to fostering a positive environment that values teamwork, innovation, and integrity.

Position Summary:

We are seeking a friendly and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline of our company, interacting with customers to address inquiries, resolve issues, and provide information about our products and services. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Assist customers with orders and order-related questions.

- Provide accurate product information and assist customers with their orders.

- Resolve customer complaints and issues with empathy and patience.

- Document customer interactions and maintain customer records accurately.

- Collaborate with other team members to ensure customer satisfaction and operational efficiency.

- Stay updated on product knowledge and company policies to provide the best service possible.

• Maintain clear and professional communication with customers.

Qualifications:

• Bachelor’s Degree
• Arabic nationality is required
• ⁠Arabic speaker (native level) is required
• Fluent in English (spoken and written)
• ⁠Minimum 2 years of experience in Customer Service
• ⁠Experience in Contact Center / Call Center is preferred
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team environment and independently.
• Proficient in using computers and familiar with customer service software.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- A supportive and inclusive work culture.

- Employee discounts on products and services.

How to Apply:

If you’re ready to make a difference in the lives of our customers and be a part of a growing company, please submit your resume and a cover letter to hr@donvapes.net with the subject line “Customer Relation Officer Application.”

Join us at Don Vapes and help us create amazing customer experiences!

Job Type: Full-time

Work Location: In person