Customer Relations and Order Management Responsible (Fixed-Term)

Sisecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals . Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam is one of the three largest soda ash producers in the world and the world leader in chromium chemicals.

Sisecam plays a leading role in the flat glass , glasswa re , glass packagi ng , chemicals, automotive, glass fiber, mining, ener g y a nd recycli n g business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activi ty, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has 90 years of experience, more than 24 thousand employees, production activities i n 14 countries on four continents, and a sales network of more t han 150 count ries, continues its growth journey in line with i ts "Global Excell ence" strategy and w ith an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for protecting the planet, empowering society and transforming life with its CareForNext stra t egy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspec t.

We are looking for a Customer Relations and Order Management Responsi ble (Fixed-Term) to take part in Sisecam Headquarters – Global Accounts (Soda, Chromium & Oxyvit) Customer Relations and Order Management Department located in Tuzla, Istanbul, Türkiye. The ideal candidate would have the following qualifications:

• Bachelor's degree in Business Administration, Economics, Chemical Engineer, Industrial Engineer or a related field
• Minimum 3 years of experience in Customer Relations and Order Management position and/or After Sales Operations in Export field
• Deep understanding and experience of SAP S4 HANA modules (CRM tools knowledge is a plus)
• Deep understanding of managing export orders in the context of sales operations
• Fluency in English (both written and spoken)
• Excellent verbal, written and interpersonal communication skills, and a good team player
• Positive attitude, agile, ability to multi-task and act proactively and well self-motivated
• No restrictions on travel

JOB DESCRIPTION

• Controlling sales operations and communicating with the international customers
• Following purchase orders, controlling order details, planning delivery time plan and back-orders in accordance with related departments
• Keeping track on the overdue payments, discounts, promotions etc. of each customers group and updating information on the related systems
• Following system entries & control of price lists, contract, and commercial terms in accordance with sales teams
• Managing and maintaining sales data through and with sales teams in SAP S4, ICRON and other CRM tools
• Assisting in the roll-out of the customer portal across product groups together with the Sales Ops. Technology and Analytics team. Through overseeing sales funnel; assisting in coordinating demand planning, forecasting, order fulfillment and allocation related communication across commercial and supply chain functions
• Assisting daily/weekly/monthly/quarterly/annual content for region/coordination office/product management & executive presentations and board reporting
• Prioritizing product & order allocation between customers through analyzing orders from customers in line with sales teams