Customer Relations Executive (After-Sales)

Hyundai Shahrah-e-Faisal is Looking for a Customer Relations Executive (After-Sales)

Join our team as a Customer Relations Executive (After-Sales) and play a pivotal role in ensuring exceptional customer satisfaction by managing and improving after-sales activities.

Key Responsibilities

• Scheduling the Customers Service Appointments.
• Provide accurate information to customers regarding OEM services, warranty policies, periodic maintenance, and the importance of using genuine Hyundai parts.
• Respond to and resolve customer queries and complaints received from the OEM Head Office and Call Center, ensuring timely and efficient resolution.
• Follow up and close all open cases within the shortest time, mobilizing available resources to achieve solutions.
• Conduct post-service follow-ups within specified timelines and maintain an e-card database for personalized customer engagement (delivery, birthdays, anniversaries).
• Review and analyze Customer Retention Reports to track inactive customers, improve retention rates, and address areas of concern.
• Examine monthly Customer Feedback Reports to monitor and enhance the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Collaborate with the service team to identify areas for improvement and assist in executing strategies to boost satisfaction and loyalty.
• Communicate upcoming after-sales events, campaigns, and limited-time offers to customers.
• Prepare and submit essential reports, including complaint updates, CRR reports, monthly performance presentations, and minutes of meetings.
• Maintain proper filing and documentation of all relevant after-sales data for audits and performance reviews.

Qualifications & Skills

• Education: Bachelor’s Degree with a minimum of 2 years of relevant experience.

Skills:

• Strong customer relations and interpersonal abilities.
• Proficiency in MS Office, email, and internet usage.
• Excellent communication, listening, and patience.
• Business acumen, positive attitude, and eagerness to learn.
• Product knowledge and team management skills.

Why Join Us?

• Work in a dynamic and innovative environment
• Competitive salary
• Opportunity for growth and skill enhancement
• Yearly Bonus
• Food Facility

If you are passionate about automotive technology and have the expertise to lead, train, and ensure top-quality repairs, apply now.

Send your CV to Ali.haider@hyundai-shf.com

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Application Question(s):

• Expected Joining Date

Experience:

• CRO: 1 year (Preferred)

Work Location: In person