Customer Relations Executive – Property Development

Position Title: Customer Relations Executive / Secretary – Property Development
Industry: Property Development & Real Estate
Location: Dubai, UAE
Employment Type: Full-Time

Job Overview

Emirates Talent Solution is hiring a Customer Relations Executive / Secretary for a reputable property development company in Dubai. This position requires a polished, organized, and service-driven professional who can manage client communication, documentation, and administrative responsibilities with precision. The ideal candidate will ensure seamless coordination between clients, management, and internal teams while maintaining the highest standards of customer service and operational support.

Key Responsibilities

Client Communication & Support

• Serve as the primary point of contact for clients, investors, and walk-in visitors.
• Respond to inquiries regarding project details, payment plans, appointments, and documentation.
• Build and maintain strong relationships with clients to ensure trust and satisfaction.
• Deliver timely updates regarding project progress, handovers, and service-related matters.

Administrative & Secretarial Duties

• Manage calendars, appointments, and correspondence for senior management.
• Draft, format, and organize official letters, memos, contracts, and related documents.
• Maintain accurate client files, agreements, and confidential records.
• Coordinate meetings, prepare minutes, and ensure timely follow-ups on action items.

Sales & Operations Coordination

• Support sales and operations teams with documentation and client follow-ups.
• Prepare presentations, reports, and marketing materials for meetings and project launches.
• Assist in organizing client visits, corporate events, exhibitions, and property tours.

Customer Experience & Feedback

• Ensure clients receive a smooth and professional experience throughout the booking and possession process.
• Handle concerns or complaints with professionalism and escalate when necessary.
• Maintain customer feedback logs and propose improvements to enhance service quality.

Key Requirements

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Certifications in customer service or office administration are an advantage.

Experience

• 5–7 years of relevant experience in customer relations, secretarial roles, or client coordination within the real estate/property development sector.
• Strong background in handling client communication and administrative operations.

Technical Skills

• Proficient in MS Office (Word, Excel, PowerPoint) and CRM systems.
• Familiarity with real estate documentation, booking forms, and project workflows is preferred.

Soft Skills

• Excellent English written and verbal communication skills (Arabic is a plus).
• Strong organizational, interpersonal, and multitasking abilities.
• Presentable, polite, and highly professional in client-facing interactions.
• Ability to handle confidential information with discretion.

Job Type: Full-time

Pay: AED3,500.00 - AED6,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• What is your expected salary?

Experience:

• Property Development: 5 years (Required)

Language:

• English (Required)