Customer Relationship & Accounts Executive

Location:

Work From Home (Remote)

Job Type:

Full-Time

Job Summary:

We are looking for a responsible and proactive Customer Accounts Follow-up Executive to manage and monitor outstanding payments and coordinate with customers for timely collections. The candidate will play a key role in maintaining smooth customer relationships and ensuring financial discipline in accounts receivables.

Key Responsibilities:

• Follow up with customers regarding outstanding payments via calls, WhatsApp, and emails.
• Maintain an updated record of customer accounts, pending bills, and payment status.
• Coordinate with the accounts and billing team to ensure accurate payment posting.
• Share regular payment reminders, SOA (Statement of Accounts), and resolve customer queries.
• Track and report daily/weekly follow-up updates to management.
• Ensure collection within the credit policy timelines of each customer.
• Maintain professional communication and build positive client relationships.

Requirements:

• Basic knowledge of accounts and billing process (transport/logistics experience preferred).
• Language Tamil, English & Hindi.
• Strong communication skills in English, Hindi, and Tamil (preferred).
• Good computer skills (Excel, WhatsApp, Google Sheets).
• Must be disciplined and capable of independent work from home.
• Prior experience in accounts follow-up / tele-calling / accounts receivable is an added advantage.

Performance Indicators:

• Timely follow-up of all outstanding accounts.
• Reduction in overdue outstanding amounts.
• Regular and accurate reporting to management.

Salary / Incentive:

• Fixed monthly pay + performance-based incentive based on collections achieved.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote