Customer Relationship Executive

• Warmly welcome and assist customers, ensuring a friendly and professional shopping experience.
• Build and maintain lasting relationships with customers by delivering personalized and exceptional service.
• Guide customers in choosing jewellery by sharing detailed product knowledge, highlighting features and benefits, and offering suggestions based on their style and preferences.
• Use CRM tools to record customer information, track purchase history, and understand buying preferences.
• Handle customer queries, feedback, and concerns efficiently to ensure complete satisfaction.
• Accurately process all sales transactions, including cash, card, and digital payments, while maintaining proper documentation.
• Ensure the store, showcases, and display areas are clean, well-organized, and visually appealing.
• Be familiar with company policies, warranty terms, and after-sales support procedures.
• Work closely with the sales team to achieve both individual and overall store sales goals.
• Monitor stock levels and assist in inventory control, restocking, and reordering as required.
• Participate in ongoing product and sales training programs to strengthen knowledge and performance.
• Stay informed about current market trends, new product launches, and competitor offerings.
• Support customers with jewellery fittings and adjustments, ensuring comfort and the perfect fit.
• Conduct follow-ups with customers to ensure satisfaction and encourage repeat business.
• Coordinate with marketing teams to support promotions, new launches, and special events.
• Maintain thorough knowledge of the store’s jewellery collections, including designs, materials, gemstones, and the latest fashion trends.
• Take part in regular team meetings, sharing ideas to enhance customer engagement and service quality.
• Work with the visual merchandising team to create attractive displays and window presentations.
• Follow all company guidelines, including security protocols and ethical business standards.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Retail Jewellery: 1 year (Required)