Customer Relationship Executive

About Diago

Diago is a leading trading platform empowering investors with cutting-edge technology, real-time market access, and personalized trading solutions. Our goal is to provide a seamless trading experience backed by strong client relationships and world-class support. At Diago, we believe that trust and engagement are the foundation of long-term success in the financial industry. Role Overview:The Customer Relationship & Client Entertainment Executive will be responsible for building and nurturing client relationships, enhancing customer satisfaction, and driving sales conversions. This role blends sales strategy, customer service, and high-end client engagement, ensuring Diago clients receive an exceptional experience both online and offline. Key Responsibilities:Client Relationship Management

• Serve as the primary point of contact for clients, ensuring timely support and communication.
• Build and maintain long-term relationships with traders, investors, and premium clients.
• Understand client goals, investment preferences, and provide tailored solutions accordingly.
• Coordinate client onboarding, KYC processes, and account management.
• Proactively handle client concerns and maintain a high satisfaction rate.

Client Entertainment & Engagement

• Plan and organize exclusive client engagement events such as trading meetups, educational workshops, and networking sessions.
• Partner with the marketing team to design client entertainment strategies aligned with Diago's premium brand image.
• Host and manage VIP clients during Diago's sponsored events and ensure a personalized experience.
• Maintain a detailed client database tracking preferences, feedback, and event participation.

Sales & Revenue Growth

• Identify new business opportunities through relationship-building and referrals.
• Promote Diago's trading products, premium packages, and partnership programs.
• Achieve monthly and quarterly sales and retention targets.
• Analyze client data and provide insights to improve cross-selling and up-selling strategies.

Reporting & Collaboration

• Collaborate closely with internal departments including marketing, product, and customer support to enhance client experience.
• Maintain detailed CRM records and provide weekly reports on engagement, sales, and client retention metrics.
• Offer market and competitor feedback to management for product improvement and business development.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• 2–5 years of experience in sales, client relationship management, or customer success, ideally in trading, finance, or luxury services.
• Strong interpersonal and communication skills with a professional and polished presence.
• Excellent presentation and event coordination skills.
• Proven track record in achieving sales or retention targets.
• Fluency in English; proficiency in Hindi or Kannada is an added advantage.
• Enthusiasm for financial markets, trading, and customer engagement.

What We Offer:

• Competitive base salary with attractive commissions and incentives.
• Opportunity to engage with high-value clients and traders.
• Dynamic, growth-oriented work culture with professional development opportunities.
• Exposure to client entertainment and financial event management.

Please share your cv to the email : fathihr@parvarealty.ae

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month