Customer Service Assistant

Job Summary:
To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.

Principal Duties and Responsibilities:

• Act as a liaison between the store and brand for all service-related issues.
• Receive service watches from stores and escalate concerns to the respective brands.
• Record and update service details in the system for tracking and escalation.
• Follow up with brands to ensure timely completion of pending services.
• Assist the Customer Relationship Executive (CRE) in maintaining the customer database.
• Coordinate and manage logistics for the transfer of service watches.
• Prepare and submit daily work reports to the Service Manager.

Key Skills Required:

• Strong communication and coordination skills
• Attention to detail and accuracy in documentation
• Basic computer proficiency and data entry skills
• Ability to multitask and meet deadlines

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Work Location: In person